Here are the answers to some of the most frequently asked questions. But if you need more information feel free to call us any time.
I’ve never had a dog-walker before. How does it work?
Different dog-walking companies work in different ways. Here at Andy Walks, we offer a bespoke service tailored to suit you and your pet. When you contact us about dog walking we always advise you to book a free ‘pre-visit’. This is where our walker (usually Andy himself) will come out to meet you and your pet, usually at your home.
See our page all about what happens on a pre-visit here.
You can make a booking during the pre-visit or you can book later if you prefer by calling us on 07837 306824 to arrange the dates and times of the walks. If you area new client you may be asked to pay a small deposit, the value of which will be deducted from your first invoice. Once a one off booking is completed, your walker will leave you an invoice showing any outstanding amount to be paid.
For on-going bookings, you will receive an invoice at the end of each week. Once the first week’s walks are paid for, you don’t have to leave a deposit for subsequent weeks. Your walker will just leave you an invoice at the end of the week. Most people pay by simply leaving a cash payment for the walker to collect. However we can also accept PayPal payments by prior arrangement for a small additional fee.
If there are any unforseen circumstances such as heavy snow stopping our service then you will not be charged for any walks we don’t actually do. The adjusted payment due will be shown on the next available invoice, normally at the end of that week.
REMEMBER: Pre-visits to meet new dogs before we start walking them are always free!
What Happens if I need to cancel a walk?
You won’t be charged for any walks you need to cancel, provided you give us at least 24 hours notice. If you give less than 24 hours notice it will be at the discretion of your walker weather you are charged or not. You might be asked to pay a reduced fee to cover our travel if we have already set out to come and see your pet, but sometimes we may still require you to pay the full fee. It’s always best to cancel at least 24 hours in advance if you can to make sure you don’t get charged.